Advocacy Services

The mission of the Advocacy Department is to provide compassionate and confidential assistance and support to older adults, and/or their caregivers, who are dealing with various life issues.

Our Advocacy Department includes assistance with, but is not limited to:

Phone and Fax Numbers:

Phone (989) 732-9977

FAX (989) 732-9050

Advocacy Appointment Survey Winner Announced!
The winner of the December 15, 2020 Advocacy Appointment Survey drawing is Debra Smith of Vanderbilt! Congratulations for being the winner of a $50 gift card to Family Fare!

Thanks to all of the Advocacy clients who participated in the survey during the Medicare Part D Open Enrollment (October 15, 2020 through December 7, 2020). If you received a survey but did not return it, yet, the OCCOA Research Department will be accepting surveys through January 15, 2021.

Frequently Asked Questions

OCCOA provides information and referrals to help determine the best choices available.

The agency can help with social security questions, and can help you file for SSI and SSD, if needed.

The OCCOA Advocacy Department can provide you with information about the various programs that are available, as well as help you determine which programs you might qualify for and will benefit you the most.

A living will is no longer honored in the state of Michigan. We suggest a power of attorney (advance directive) for medically-related wishes. Advanced means you decide what you do or don’t want done before any medical emergencies arise. Directives tell hospitals, doctors, and loved ones the types of medical care you would like to receive in the event that you are unable to decide for yourself (i.e., being put on a feeding tube, ventilator, etc.) The OCCOA Advocacy Department can help you with the necessary paperwork to establish your advance directive.


Jacob Rossow – Advocacy Coordinator
Kelsey Helton – Advocacy Counselor
Charles May – Advocacy Counselor
Theresa Ross – Advocacy Department Office Manager


1 (800) 642-3195
1-800-MEDICARE (1 (800) 633-4227) TTY: 1 (877) 486-2048
Medicare Part D (Prescription Drug Coverage)
1 (800) 633-4227
Social Security Benefits
1 (800) 772-1213 TTY 1 (800) 325-0778
Social Security Benefits Checkup

“We are never really happy until we brighten the lives of others!”
~ Helen Keller